Refund Policy

Last updated: 19 July 2026

Refund eligibility

All sales are final once a CV has been delivered. We offer refunds only in the following narrow circumstances:

• Non-delivery on our side: if we fail to deliver your CV within the stated SLA for your tier (Standard: 24 working hours. Express: 12 working hours. Priority: 6 working hours. Rush: 2 working hours — all measured from intake submission, within working hours) due to fault on our side, we will offer a full refund within 7 working days of your written request to info@potatoresume.com.
• Order placed in error: if you have paid but not yet submitted the intake form, you may request a full refund within 24 hours of payment to info@potatoresume.com.

Not eligible for refund

• Revisions requested after your tier's revision window has closed (7 days on Express/Priority, 14 days on Rush; Standard has no revision window)
• Dissatisfaction with content quality where we have fully followed the brief you provided
• Orders where you provided inaccurate or incomplete information that affected the deliverable
• Standard tier orders after the CV has been delivered, regardless of reason

How to request a refund

Email info@potatoresume.com with subject “Refund request — Order [your order ID]”. Include the reason and any supporting context. We respond within 2 working days and process approved refunds within 7 working days via the original payment method.